Privacy Policy

Effective Date: 22 December 2024

At eComVivo by VivoApps ("we," "our," or "the Platform"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website and services (collectively, the "Services"). By accessing or using our Platform, you agree to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully to understand how your personal data will be handled.

1. Information We Collect

We collect personal data that you provide to us directly when you use our Services, as well as information automatically collected when you interact with the Platform.

1.1 Information You Provide

When you register for an account or use our Services, you may provide us with the following types of personal information:

• Account Information: Your name, email address, phone number, password, and billing details (e.g., credit card information).
• Storefront Information: Any content you upload, including product details, images, descriptions, and customer information.
• Communication Data: Information you provide when contacting us, such as customer support inquiries or feedback.

1.2 Information We Collect Automatically

When you interact with our Platform, we may automatically collect certain data to improve our Services. This may include:

• Usage Data: Information about your activity on the Platform, such as IP address, browser type, device type, pages visited, and interactions with features.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect data on your preferences and usage patterns to personalize your experience. You can control cookie settings through your browser, but disabling cookies may affect your ability to use some features of the Platform.
• Location Data: If you access the Platform from a mobile device or other location-enabled device, we may collect location information with your consent.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services and to communicate with you. Specifically, we may use your personal information for the following purposes:

• To Provide and Maintain Services: To create and manage your account, provide access to your Storefront, and process payments.
• Customer Support: To respond to your inquiries and provide customer support.
• To Personalize Your Experience: To tailor content, recommendations, and advertisements to your preferences and interests.
• Communication: To send you updates, newsletters, marketing materials, or other information related to your use of the Platform. You can opt-out of marketing communications at any time.
• Security and Legal Compliance: To monitor for security threats, prevent fraud, and comply with legal obligations.

3. Sharing Your Information

We may share your personal data in the following circumstances:

3.1 Service Providers

We may share your personal data with trusted third-party service providers who help us operate the Platform and deliver Services, including payment processors, hosting providers, email services, and customer support platforms. These service providers are contractually obligated to protect your personal data and only use it for the purposes for which we have engaged them.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to legal requests, such as subpoenas, court orders, or government investigations.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of the transaction. We will notify you of any such transfer and update this Privacy Policy accordingly.

3.4 Other Users

If you interact with other users of the Platform (e.g., through reviews, forums, or community features), your public information (such as your name, storefront, and product listings) may be visible to others. Please be mindful of the information you share publicly.

4. Data Security

We use industry-standard security measures to protect your personal data. This includes encryption, firewalls, secure socket layer (SSL) technology, and other methods to safeguard sensitive data during transmission and storage.

However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information. You are responsible for maintaining the confidentiality of your account login details and notifying us of any unauthorized access to your account.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data. These rights may include:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You can update or correct any inaccurate or incomplete information we hold about you.
• Deletion: You may request the deletion of your personal data, subject to legal or contractual obligations.
• Objection: You can object to the processing of your data for certain purposes, such as direct marketing.
• Portability: In some jurisdictions, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: If we process your data based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at the details provided below. We will respond to your request in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law or our contractual obligations. After this period, your data will be deleted or anonymized.

7. International Data Transfers

If you are located outside of [Your Country], please be aware that your personal data may be transferred to and stored in servers located in other countries, including the United States. These countries may have different data protection laws than those in your jurisdiction. By using the Platform, you consent to the transfer of your data to these countries, provided that we take appropriate measures to ensure the security and privacy of your personal data.

8. Children's Privacy

The Platform is not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect or solicit personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and revise the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

ecom.vivoapp.xyz
Email: hi@vivoapp.xyz
Phone: +1 (929) 560-0517
Address: 447 Broadway, New York, New York 10013
Otherwise, you can use the contacting form on footer.

By using ecom.vivoapp.xyz, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.